Shipping policy

Thank you for shopping with Chelsea Morning! Every order is handmade and packed with care from our studio in Monterey, California. Please read below for information on processing times, shipping methods, and what to do if there’s an issue with your order.

1. Order Processing Time

All orders are processed within 3–7 business days (excluding weekends and holidays) after receiving your order confirmation email.
During high-volume periods (such as holidays or product launches), processing may take slightly longer.

  • Custom or bulk orders may require additional time and will be noted at checkout.

  • You’ll receive a shipping confirmation email with tracking information once your order has been fulfilled.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We currently ship via USPS, UPS, or FedEx, depending on location and order size.

Estimated transit times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Local Delivery / Pickup: Available for select ZIP codes in Monterey County (shown at checkout)

Note: Delivery times are estimates and not guaranteed. Carrier delays (weather, holidays, etc.) are beyond our control.

3. Domestic Shipping

We currently ship within the United States.
All orders include tracking. Once shipped, you’ll receive an email with your tracking number. Please allow up to 48 hours for the tracking to update.

If your package shows “Delivered” but you have not received it, please check with your local post office or delivery service. Unfortunately, we cannot replace items marked as delivered by the carrier.

4. International Shipping

We currently offer limited international shipping. Customs fees, taxes, or import duties are the responsibility of the customer.
Chelsea Morning is not responsible for delays caused by customs clearance.

5. Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We’ll be happy to assist with a replacement or refund where appropriate.
If your order is lost in transit, we’ll work with the carrier to resolve the issue, but Chelsea Morning cannot guarantee reimbursement for packages marked as delivered.

6. Incorrect Addresses

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If the order has not yet shipped, email us immediately at support@chelseamorning.co to correct it.

7. Returns & Exchanges

Please see our Refund Policy for full details on returns, exchanges, and refund eligibility.