Refund policy

1. Our Promise

We want you to love every product you receive from us. Each item is crafted in small batches with care, using natural ingredients and ethical sourcing. Because our skincare and bath products are made fresh and intended for personal use, we’re unable to accept returns once items have been opened or used. However, if your order arrives damaged or incorrect, we’ll make it right.

2. Returns & Exchanges

  • Unopened items: You may return any unopened, unused item within 14 days of delivery for a refund or store credit.

  • Opened products: Due to hygiene and safety regulations, opened or used items cannot be returned or exchanged.

  • Custom orders or limited releases: Final sale unless damaged or defective upon arrival.

3. Refund Eligibility

Refunds may be approved for:

  • Products damaged during shipping

  • Incorrect or missing items

  • Defective packaging (e.g., leaking bottle or broken pump)

To qualify, please contact us within 7 days of delivery with your order number and photos of the issue.

4. Refund Process

Once your request is approved:

  • Refunds are issued to your original payment method within 5–10 business days.

  • If the item needs to be returned, we’ll provide a prepaid return label or instructions for return shipping.

  • For partial refunds or replacements, you’ll receive confirmation once processed.

5. Non-Refundable Items

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products

  • Samples or mini sizes

6. Exchanges

If you received the wrong scent or product by mistake, we’ll send a replacement at no cost once verified.

7. Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet shipped. Once your order is fulfilled, it cannot be cancelled.

8. Contact

Email us at support@chelseamorning.co with your order number and description of the issue. Please include clear photos of the product and packaging so we can assist you quickly.